Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Conniebags’ (hereafter also referred to as ‘We’ or the ‘Website’), a trade name belonging to the company Connie Pelletterie di De Simone Concetta, a company governed by Italian law, Italian VAT number IT01196060469. Both parties accept these Terms and Conditions of Sale, hereafter also refered to as ‘Terms and Conditions’ unreservedly.

These Terms and Conditions apply to every offer made by Conniebags and between every contract that is realized between you and Conniebags. Prior to conclusion of a (distance) contract, the text of these Terms and Conditions will be made available to you. If this is not reasonably possible, Conniebags will indicate, before the contract is concluded, that the Terms and Conditions are available for inspection at Conniebags premises and that they will be sent free of charge to you, as quick as possible, at you request. If the contract is concluded electronically, then you will be provided with a link to the text of these Terms and Conditions electronically, before the contract is  concluded, in such a way that you can easily store them on a durable data carrier.

These Terms and Conditions are the only terms and conditions that are applicable and replace all other terms and conditions, except in the case of express, written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our Terms and Conditions of Sale. These Terms and Conditions of Sale are important to you and Conniebags as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms and Conditions and the Website

Conniebags is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms and Conditions from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms and Conditions will be taken to mean that you have read and agree to the changes.

The offer

Every offer is free of obligations. Conniebags may revoke the offer even after it receives acceptance of such offer from you. Conniebags will not ‘hold’ any goods or make reservations, If an offer does conclude any engagement/obligation and/or is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.

The contract

The contract will be concluded at the moment at which Conniebags confirms your acceptance of the offer and the conditions thereby stipulated have been fulfilled.

Access to the Website

We work hard to ensure the Conniebags Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Conniebags by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Conniebags in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms and Conditions.

We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy which you can find in this Terms & Conditions and on the Website.

Product information

Conniebags takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.


The prices indicated are shown in Euro’s, are valued excluding sales TAX (Italian VAT 22%) and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Payment Unless agreed otherwise, sums payable by you should be paid prior or at the latest by conclusion of the order. The moment of payment shall be considered to be the date on which the amount is credited to the Bank account. You are not entitled to invoke any discount or set-off when paying.

You can not invoke any rights whatsoever in relation to the order before payment has been made. If payment is not made (in time) Conniebags are also entitled to suspend execution of the current agreement and/or dissolve it in its  entirety or in part without any notice of default being required.

In the event of non-payment or late-payment on the part of you, Conniebags has the right, subject to statutory limitations, to charge you reasonable costs, including (extra) legal costs.

All goods delivered to you remain the property of Conniebags, regardless as to whether they have already been put into use or processed by you, until all sums that you owe Conniebags under the terms of the agreement have been paid.


We will always endeavor to fulfill your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product. If your order includes customized products that have to be produced for you, the delivery time could be varied and we will communicate the estimated time at your order confirmation.

Secure payment

Conniebags currently offers two ways to pay for your order, by bank and PayPal. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Conniebags is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these merchants to use these methods of payments. Please refer to your bank or PayPal for full terms and conditions of use.


Your order will be delivered to the address you indicated when your order was placed. We do not deliver to PO Box addresses. The place of delivery is deemed to be the address that you supplied to Conniebags.  Conniebags does everything in its power to respect the delivery times agreed upon an/or indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you (for example by supplying the wrong address), or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

The risk of damage (direct, indirect of circumstantial) and/or lost to/of the ordered products rests fully on you as from the delivery (the moment you are or could be in possession of the products).

Right of Return

Conniebags allows you 7 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is received by you or a representative previous designated by you and announced to Conniebags. You can return the product to us within this time frame, at your own expense, with your invoice.

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.

If the product is returned within 7 days of its delivery, you will be reimbursed within 30 days.

In order to make use of this right of return, you will act in accordance with the reasonable and clear instructions that Conniebags provided when the offer was made and/or at the latest upon delivery.

You are precluded from the right of return if the product has been created by Conniebags in accordance with your specifications or if the products are clearly of a personal nature or cannot be returned due to their nature.


Complaints about exercising the contract must be submitted to Conniebags without delay, in their entirety and clearly defined, after you have discovered the defects. Claims will lapse if these are not submitted within three workdays from the moment a failure has arisen or could have reasonably been ascertained. Once this term has expired, any right to damages and/or repair of any irregularity shall lapse.

Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Website, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you. You can at any time make a request to Conniebags to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you. Witch accepting this Terms and Conditions You also accept the use of Cookies by our company.

Intellectual ownership

All the content (illustrations, texts, names, brand names, logos, images, videos and designs) on the Website and on other means of communication that Conniebags uses, as well as the selection,  coordination and organization of that content, are the property of Conniebags, its affiliates or any third party licensees. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Conniebags. All the information, content and files is protected by Italian national and International law concerning intellectual ownership and copyright and all use of this content that violates the rights held by Conniebags, its affiliates or any third party licensees is expressly prohibited.  Conniebags will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

External links

The site of Conniebags may contain hyperlinks (links) to other websites. Conniebags assumes no liability for any content or services offered by third parties, nor does it guarantee the technical availability, reliability, legality of any materials and information contained in linked websites. Likewise, the inclusion of a link does not imply any kind of association, fusion or participation of Conniebags with the holders and the content of any linked websites.

Force Majeure

If the performance of the agreement is prevented or seriously hampered due to any circumstance beyond Conniebags control, it’s obligations shall be suspended. During the period in which Conniebags cannot fulfill its obligations because of such force Majeure, you may not dissolve the agreement and Conniebags will not be liable to pay any damages.


Conniebags will undertake their obligations with due care and to the best of its ability, and in doing so will strive to achieve the best results possible and deliver good products. Conniebags gives no guarantee whatsoever.

Disclaimer of liability

You are responsible for the proper use of the goods delivered by Conniebags.

Conniebags shall not be held responsible and disclaims all liability for any loss, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), caused by using our products and/or caused by your access and use of the website, unless such loss and/or damages ensues from intentional acts or omissions or gross negligence on the part of Conniebags, its managing directors or executives.

Conniebags accepts no liability for loss, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company) that is the consequence of defects to items supplied to Conniebags by third parties and which have been delivered by Conniebags to you, unless and in so far as Conniebags can claim such loss or damage from its supplier.

If none of the above mentioned limitations of liability applies, Conniebags’ liability shall be limited to the amount charged to you in the last year with respect to the order causing the damage, with a maximum of € 2.500,-.

Conniebags shall at all times be entitled to repair damages itself or have it repaired. Any right to damages shall lapse if you fail to commence legal proceedings within 6 months of receiving written notification of Conniebags’ definite rejection of the (alleged) claim.

Waiver and Severability

Any failure of  Conniebags to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. The Terms and Conditions constitutes the entire agreement between you and Conniebags, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms and Conditions). If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms and Conditions will continue in full force and effect.

Feedback & Comments

Any opinions left on the Website by Conniebags customers are screened and moderated by Conniebags. However, Conniebags is not responsible for the content. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary), Conniebags reserves the right to refuse or modify it.

Applicable laws (choice of law and forum)

The relations between you and Conniebags, including all contracts, shall in all respects be governed by the Italian laws, regardless of the laws that might be applicable under principles of conflict of law. You and Conniebags agree that the courts located in in the Italy, province of  LUCCA (Lucca Court), shall have exclusive jurisdiction over all controversies arising under this agreement.